Frequently Asked Questions

Welcome to our Help Center! Find answers to common questions about SyntaXwear products, orders, and policies.

Ordering & Payment

How do I place an order?
Simply browse our collection, select your desired items, choose your size, and add them to your cart. Proceed to checkout and follow the steps to complete your purchase.

What payment methods do you accept?
We accept all major credit cards, debit cards, UPI, net banking, and other popular payment methods available in India.

Is my payment information secure?
Yes! We use secure payment gateways to ensure your information is protected.

Shipping & Delivery

How long does shipping take?
Orders are typically processed within 1-2 business days and delivered within 4-5 business days across India.

Do you offer free shipping?
Shipping costs vary based on your location and order value. Check our shipping policy for current offers.

Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email to monitor your delivery. Also you can check on my orders page.

Returns & Exchanges

What is your return policy?
We accept returns within 7 days of delivery if the product is unused and in original condition with tags attached.

How do I initiate a return or exchange?
To initiate a return, visit your Orders page and select the Request Return option. At present, we only offer returns and do not provide exchanges. Once your return is approved, a refund will be processed, and you will receive email updates at each step.

Product Information

How do I choose the right size?
Please refer to our size chart available on each product page. If you're between sizes, we recommend sizing up for a comfortable fit.

How do I care for my SyntaXwear products?
Machine wash cold with similar colors, tumble dry low, and avoid bleach to keep your clothes and hoodies looking fresh.

Are your products true to size?
Yes, our products follow standard sizing. Check individual product descriptions for specific fit details.

Still Have Questions?

If you can’t find the information you’re looking for, we’re happy to help. Reach out to our customer support team and we’ll respond as soon as possible. Email: syntaxwear070@gmail.com